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MC201: Advanced De-escalation Techniques ( IVMF )

As a volunteer, nearly all your interactions with Veterans will be overwhelmingly positive. However, there might be times when you need guidance to help define and identify agitation, tools and techniques for de-escalation, and tips for managing interactions. The techniques presented in this course are not specific to Veterans, but can be used if you find yourself in any situation that may benefit from de-escalation.

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