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Advanced De-escalation Technique for Volunteers

As a volunteer, nearly all your interactions with Veterans will be overwhelmingly positive. However, there might be times when you need guidance to help define and identify agitation, tools and techniques for de-escalation, and tips for managing interactions. The techniques presented in this course are not specific to Veterans, but can be used if you find yourself in any situation that may benefit from de-escalation.

Technical FAQs


  1. Avatar
    Laura Vendetti January 30, 2018 at 9:22 am

    Thank you for this. As a volunteer at the VA, it is not unusual to encounter these scenarios as the wait may be long, and the veteran is likely in pain, or otherwise doesn’t feel well. These are simplistic terms that will help me help them in the future!!

  2. Avatar
    Michelle August 25, 2018 at 9:03 pm

    Great course. Similar techniques as those in crisis situations.

  3. Avatar
    Nicole Williams October 1, 2018 at 3:37 am

    Good information, thank you!!

  4. Avatar
    kristen92701 June 23, 2019 at 11:36 am

    Thank you

  5. Avatar
    monchito50 July 31, 2019 at 8:21 am

    How refreshing and so factual. Thank you

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