VP Clinical Operations, Behavioral Health Clinical Operations, Cigna Corporation
Karen Cierzan leads clinical operations for Cigna’s behavioral health business and oversees all behavioral utilization management and case management services. She also oversees the company’s employee assistance program (EAP) operations.
Cierzan joined Cigna in 1993 has held various roles across the organization, including director of behavioral call and claim operations, enterprise project manager, and director of clinical content design and training. Prior to joining Cigna, she provided behavioral health care services to children in a residential setting and EAP services to employees of the State of Minnesota.
Cierzan holds a master’s degree in counseling and psychological services from St. Mary’s University, as well as a human resources certification from the University of Minnesota. She has a bachelor’s degree in psychology from Mankato State University and is also a licensed professional clinical counselor in Minnesota.
Cierzan has been a grant review for Autism Speaks, as well as a local chapter volunteer. She has also been an innovations board member for Minneapolis and St. Paul Children’s hospitals and clinics.
She is based in Eden Prairie, Minnesota.
Cigna’s behavioral health organization serves more than 24 million customers enrolled in a variety of benefit plans, including EAP. More than half of the organization’s employees are licensed clinicians, and all team members have a minimum of a bachelor’s degree in psychology, social work, or a related health care field.
The behavioral health team has developed health coaching programs to address many complex conditions, including eating disorders, autism, substance use disorders and veterans’ issues. It also offers a variety of coaching programs to support families with children, as well as young adults struggling with both mental health and substance use.